Ofertas de empleo Groups & Events Manager

Job Description

The Groups and Events Manager is responsible for planning, organizing, and overseeing all operational aspects of group events, meetings, conferences, and social functions at the hotel. This role ensures the successful execution of events, from the initial inquiry to the event’s conclusion, ensuring guest satisfaction, profitability, and smooth operations.

This role plays a critical part in ensuring that events hosted at the hotel are executed smoothly, meet or exceed client expectations, and contribute to the overall success of the hotel's business. The Groups and Events Manager should possess excellent communication skills, organizational talent, and a passion for creating memorable experiences.

Responsibilities

· Client Liaison and Relationship Building:

· Serve as the main point of contact for clients, from the handover of signed contract of the MICE Sales Team through event execution.

· Build and maintain strong relationships with corporate clients, event planners, and other group organizers.

· Understand clients' needs and preferences to deliver customized event experiences.

Event Planning and Coordination:

· Work closely with clients to understand event goals, vision, and requirements.

· Provide venue tours, explain hotel facilities, and offer recommendations for event execution.

· Develop and send event proposals and contracts to clients, ensuring clear expectations for services, pricing, and payment schedules.

· Coordinate logistics, such as room setup, audio-visual equipment, catering, transportation, and other guest services.

· Ensure all special requests and needs for events are met and communicated to the appropriate hotel departments (e.g., catering, housekeeping, front desk, etc.).

· Oversee the preparation of event materials, such as signage, agendas, and promotional content.

Event Execution:

· Manage all on-site aspects of group events and meetings, including overseeing setup, ensuring all equipment and services are in place.

· Supervise event staff and coordinate with various hotel departments (catering, AV, housekeeping, etc.) to ensure smooth operations.

· Troubleshoot any issues that arise during the event and ensure client satisfaction.

· Be on-site during events to monitor timelines and adjust logistics as needed.

Budget and Financial Management:

· Assist clients in developing event budgets, ensuring that the event stays within financial parameters.

· Ensure accurate billing and invoicing for events, and handle payments according to the agreed-upon terms.

· Monitor costs related to events, ensuring profitability without compromising quality.

Marketing and Sales Support:

· Assist the Sales team with marketing efforts to promote the hotel’s event spaces and services.

· Respond to RFPs (requests for proposals) and help reactive generation of new business opportunities for group and event bookings.

· Participate in client retention programs and upselling additional services to increase revenue.

Team Collaboration and Training:

· Work closely with other hotel departments (e.g., front desk, catering, housekeeping, etc.) to ensure seamless service delivery.

· Lead event staff and ensure they are trained in customer service standards and event protocols.

· Stay informed on new trends and technologies in the event industry and suggest improvements or enhancements to services.

Post-Event Follow-Up:

· Conduct post-event evaluations with clients to gather feedback and ensure satisfaction.

· Address any issues or concerns raised by clients after the event to maintain positive relationships and encourage repeat business.

· Analyze event success and make recommendations for future improvements.